A list of The Family Store.net's guarantees and warranties on all products we carry.

Guarantees and Warranties

Product Excellence & Return Policy

You must be satisfied with every product you buy from The Family Store or you may return it within 7 days of receipt for replacement or a refund of the purchase price.

PLEASE EMAIL ME FOR INSTRUCTIONS TO RETURN THE ITEMS BEFORE SHIPPING THEM BACK TO ME. RETURN SHIPPING COSTS WILL NOT BE REFUNDED UNLESS YOU RECEIVE INSTRUCTIONS PRIOR TO SHIPMENT.

The product must be in its original condition (unused) and packaged in its original packaging with receipt. There is also a 15% re-stocking fee, so please review the product carefully before ordering. You will also be responsible for Shipping costs to you and returning to us.

E-mail me at Vicky@TheFamilyStore.net for full instructions.

Substitutions

We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated are actual photos of the products available at the time of publication. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated or shown are close approximations. Although our staff of proofreaders works diligently to ensure the accuracy of copy descriptions and prices, we reserve the right to correct typographical errors.

Replacement is subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.